Morph ICT – COVID-19

In response to recent changes regarding COVID-19, and the impact on SEND Schools, we have emailed our schools the below to reassure you all that Morph ICT are still able to support you and ensure your IT systems are running smoothly at all times. 

In the event of any school closure, or request not to attend site as an external agency our team have all they need to monitor your IT infrastructure. We are also on hand to support any team member with any IT issues they may experience via the help desk (both on the Morph icon in the task bar, email or via the telephone). 

In the event that team members have to isolate, we are able to work remotely and continue to offer the same level of service and support.

Customers using our Support Desk
Our support desk enables you and your staff to raise support tickets no matter where they are. Either direct via email or through right clicking the Morph ICT icon in the task bar and clicking support. 

To raise a ticket please use the following methods:

From the task bar with a right click on the Morph Icon

email: support@morphict.co.uk

Our tools enable us to access school laptops via remote sessions to directly help.

Site visits

In line with guidance from the UK Government on the prevention of the spread of viral infection, we are now introducing some simple steps for our engineering teams whilst visiting customer premises.

If we do have to visit you, before arriving to your premises our engineers will ask two questions, to establish the possible presence of COVID-19:

1.       Has anyone in the premises been diagnosed with COVID-19, has been asked to self-isolate, or has been travelling to a  

          COVID-19 high-risk area or country in the last 14 days?

2.       Is anyone in the premises suffering from flu-like symptoms?

If the answer to the first question is yes, the engineer will make arrangements to support you remotely.

If the answer to the second question is yes, the engineer will proceed with the job, but will undertake additional hygiene actions.

If the answer to both questions is no, the job will proceed as normal.

We will continue to review this process in line with Government guidance and advice. 

Remote Support

Download and run the program from sos.splashtop.com

Note the 9-digit session code and give it to your Morph ICT support technician.